At Perluv, we aim to make your shopping experience smooth and stress-free. Below you’ll find everything you need to know about our order processing and delivery times.

Order Processing

All orders are processed the same day to ensure fast fulfillment. This includes receiving your order, packing the product, and handing it over to our shipping partners for delivery.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Because our products are shipped from different international warehouses, delivery times may vary depending on the product.

Most orders typically arrive within 7–30 business days.

Factors that may affect delivery times include:

• 
  Product availability
  
• 
  Destination country or region
  
• 
  Customs processing (for international orders)
  
• 
  Local courier services
  

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time. If no tracking number is supplied, kindly reach out via email with your order number and we will assist you further. 

Please allow 1–3 days for tracking information to update after shipment.

Possible Delays

While we strive to deliver your order as quickly as possible, delays may occasionally occur due to:

• 
  High order volumes
  
• 
  Customs inspections
  
• 
  Logistics or courier disruptions
  

If your order is significantly delayed, our support team will be happy to assist you.

Tracking Information

Once your order ships, you will receive tracking details via email. You can use your tracking number to monitor your shipment and stay updated on its journey.

Please reach out via email with your order number for any queries or issues. 

Shipping Delays

While we strive to deliver on time, delays may happen due to:

• 
  Holidays: Operations may pause during national holidays in the supplier’s region.
  
• 
  Customs Processing: Orders may be held for necessary clearance.
  
• 
  External Events: Natural disasters, strikes, or logistical issues.
  
• 
  Seasonal Peaks: High-volume periods like holidays.
  
• 
  Factory Backlogs & Production Delays: Delays in manufacturing or warehouse processing.
  
• 
  Weather Events: Severe conditions may disrupt transportation.
  

Operational Issues: Stock shortages or delays at warehouses.

Contact Us
If you have any questions about our shipping policy, feel free to reach out. 

Website: https://perluvstore.co.za/
WhatsApp: 0649668224
Email: perluvztore@gmail.com