At Perluv, we want your shopping experience to be smooth and worry-free. Below you’ll find everything you need to know about our shipping process, timelines, and how to track your orders.

Processing Times

Orders are typically processed within 1–3 business days before shipping. Please note that occasional delays may occur due to stock shortages or operational issues at our supplier’s warehouses.

Delivery Times

Shipping time depends on the destination and local logistics:

• 
  From China: ~12 days on average
  
• 
  From U.S.-based suppliers: 5–8 days on average
  

For international deliveries, shipping times may vary depending on customs and local carriers.

International Shipping Times

Average shipping times per country (in days):

• 
  Australia: 11.3
  
• 
  United Kingdom: 9.2
  
• 
  United States: 8.5
  
• 
  Canada: 11.1
  
• 
  Germany: 9.5
  
• 
  South Korea: 7.2
  
• 
  China: 3.3
  
• 
  South Africa: 20.6
  

Click here to learn more about Average Shipping Times Per Country.

Tracking Information

Once your order ships, you will receive tracking details via email. You can use your tracking number to monitor your shipment and stay updated on its journey.

Shipping Delays

While we strive to deliver on time, delays may happen due to:

• 
  Holidays: Operations may pause during national holidays in the supplier’s region.
  
• 
  Customs Processing: Orders may be held for necessary clearance.
  
• 
  External Events: Natural disasters, strikes, or logistical issues.
  
• 
  Seasonal Peaks: High-volume periods like holidays.
  
• 
  Factory Backlogs & Production Delays: Delays in manufacturing or warehouse processing.
  
• 
  Weather Events: Severe conditions may disrupt transportation.
  
• 
  Operational Issues: Stock shortages or delays at warehouses.
  

Rest assured, we have refund and reshipment policies in place for orders delayed beyond their estimated timeframes:

• 
  International: 60 days
  
• 
  U.S.: 45 days
  
• 
  Brazil: 110 days
  
  

Contact Us
If you have any questions about our shipping policy, feel free to reach out. 

Website: https://perluvstore.co.za/
WhatsApp: 060 959 7297
Email: perluvztore@gmail.com