Frequently Asked Questions
Find answers to our most common questions below, if you don’t see yours, reach out.
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Are your products safe to use?
Yes, our products are carefully selected to meet quality standards and stay aligned with the latest beauty trends. We focus on offering trendy, effective essentials designed for modern skincare needs. If you have sensitive skin, we recommend doing a patch test before full use.
What payment methods do you accept?
We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.
How can I track my order?
Once your order is confirmed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.
How many products do you have?
We currently offer over 30 carefully selected beauty essentials, and we’re always adding more to bring you the latest must-haves.
What is your return and exchange policy?
We offer refunds or replacements for items that arrive damaged, defective, incorrect, or not delivered within the expected timeframe (subject to our eligibility guidelines), and for more information about our policies, please visit the Refunds & Returns Policy in the Guidelines Center located at the bottom of our store.
Do you offer free shipping?
Yes, we offer free shipping on all orders. Processing typically takes 1–3 business days, and delivery usually takes between 5–15 business days depending on your location and supplier availability. In some cases, delays may occur due to customs or high shipping volumes. If you’re unsure about shipping times to your country, please contact our Customer Support Team for assistance.
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